The Government Service Centres Evaluation Committee (Taqyeem Committee) held its ninth meeting headed by the chairman, Mohammed Ali Al Qaed, Chief Executive of the Information and eGovernment Authority (iGA) with the aim of discussing the results and outputs of the 4th round of the evaluation program (Taqyeem 4).
Al Qaed welcomed the members, praising their dedicated efforts, which resulted in the successful evaluation of 71 government service centres in its fourth round, and presenting the gold shields in 18 centres, silver shields to six centres, stressing that these achievements reflect the committee’s keenness to enhance the efficiency and effectiveness of service centres, as well as the government entities’ dedication to provide highly efficient systems and services.
These efforts have empowered citizens and all customer segments to easily access various services of high quality, aligning with the vision and aspirations of the government under the leadership of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister.
During the meeting, the committee reviewed the results and achievements of the fourth cycle of the programme (Taqyeem 4) and discussed the key factors that led to its success. They also examined the development plans for government service centres that did not meet 75% of the basic criteria outlined in the Customer Experience of Government Service Centres Evaluation Guide to improve their ratings in future rounds, and by being guided by the best practices in customer service at government entities which were previously reviewed during the roundtable meeting in the presence of the service centre development heads from various government entities.
The committee also discussed a mechanism to link the Government Customer Service Employee Evaluation Programme with the Evaluation Programme (Taqyeem). This aims to reflect the customer feedback on the performance of service centre employees in government centres during future evaluation rounds. This initiative is expected to motivate employees, enhance competitiveness, and improve work mechanisms to deliver the highest levels of service to citizens, residents, visitors, and business owners. The committee received a presentation from the program team, engaged in discussions, and established a work plan for the upcoming period.
The Chairman of the Committee concluded the meeting by extending his sincere thanks and appreciation to all the members, teams and participating entities for their efforts during the fourth round of the evaluation programme (Taqyeem 4) and he expressed his wishes that subsequent rounds would achieve further success.
The meeting was attended by Mr. Mohammed Ali Al Qaed (Committee Chairman), Dr. Raed Mohammed bin Shams (Vice Chairman), and committee members including Dr. Hamad Ebrahim Abdulla, Mr. Osama Saleh Al-Alawi, Shaikh Muath bin Duaij Al Khalifa, Dr. Mohammed Baqer, Ms. Nada Abdul Majeed Al Gassab, Mr. Hussain Ali Al-Shehab, Ms. Fadeela Ebrahim Al-Akram, and Mr. Ahmed Abdulhai Al-Awadhi. The central evaluation team overseeing the evaluation process was also present, represented by Mr. Issa Ishaq Mohammed (Head of the Central Team), along with team members Mr. Faisal Musa Al-Musa, Dr. Anwar Abdullah Ismail, Mr. Mohammed Abdulaziz AlShahabi, and Mr. Ahmed Abdulhamid Alammadi. Additionally, Fatima Hafedh Barhoom, the Head of the Committee’s Administrative Team, attended the meeting.
BNA(R)
