Mohammed Ali Al Qaed, Information & eGovernment Authority (iGA) Chief Executive and Taqyeem Committee Chairman, highlighted the ongoing commitment to improving the performance of government service centers and enhancing the quality of services through initiatives aimed at achieving objectives. He noted their contributions to the Kingdom’s development goals, an effort led by His Majesty King Hamad bin Isa Al Khalifa, with a follow-up by His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister. The Government Service Centers Evaluation Program (Taqyeem 4) is a key part of these efforts, fostering a creative environment and helping to enhance a customer service culture.
Al Qaed said that the recognition of gold category service centers in the ‘Taqyeem 4’ programme by HRH the Crown Prince and Prime Minister is a testament to the programme’s success and its effectiveness in meeting its objectives. The current edition of the program heightened the competition among the centers, demonstrating their dedication to the delivery of high-quality services in line with the expectations of citizens and residents. A total of 18 service centers were classified in the Gold category and 6 in the Silver.
He expressed his pride in the continuous support received from HRH the Crown Prince and Prime Minister, which positively impacted the programme, aligning it with the government’s aspirations and vision. The fourth edition of the programme introduced new evaluation mechanisms and standards, reflecting ongoing improvement in customer service, including a comprehensive framework for evaluating remote customer service centers.
Al Qaed congratulated Gold Shield recipients on their achievements and commitment to fulfilling the directives of HRH the Crown Prince and Prime Minister in enhancing service center efficiency. He highlighted the centers’ achievement of more than 90% compliance with the basic evaluation standards, a 34% increase from the previous edition, with 53 government service centers from various governorates achieving this high standard out of the 71 centers that were evaluated.
Al Qaed encouraged government service center managers to continue revising their procedures and adopting new standards that align with government digital transformation strategies. This is crucial for enhancing daily operations and services and providing support to government center employees through efficient and user-friendly administrative processes that ease customer interactions and reliably deliver government services. He praised the committee members, administrative and supervisory teams, evaluators, and staff for their efforts.