The Government Hospitals have launched “Tammini” (Reassure Me), a new electronic platform designed to strengthen communication between medical teams and the families of patients in intensive care units (ICUs), as part of ongoing efforts to provide comprehensive, patient centred healthcare.
The platform was fully developed by nursing staff under the direct supervision of ICU nurses, reflecting integrated efforts to support digital transformation and improve the quality of healthcare services.
The Government Hospitals noted that the platform helps reassure patients’ families and reduce psychological stress, while also limiting visits outside official hours and minimising repeated inquiries. This contributes to improving operational efficiency within ICUs and promotes effective communication between medical teams and families.
Tammini provides accessible and effective communication channels, enabling families to receive regular health updates, make video and audio calls, exchange supportive messages, and connect with treating physicians, in addition to accessing psychological and social support services.
The pilot phase of the platform saw significant engagement from both medical staff and families. Over 780 “Tammini” messages, 200 video calls, and 77 voice calls were recorded, underscoring the need for such tools in critical care settings.
In light of the positive outcomes, the Government Hospitals announced plans to expand the platform’s use to all intensive care units and surgical departments. The expansion aims to maintain communication with patients’ families during post-surgery and critical recovery periods. The plan also includes enhancing the platform’s features and training nursing teams to use it effectively, supporting efforts to improve service quality and further embedding digital transformation in patient and family experiences from hospital admission to full recovery.
BNA(R)
