NBB Partners with ServiceNow for Advanced Digital Workflow Solutions

The National Bank of Bahrain (NBB) has partnered with ServiceNow (NYSE: NOW) to develop systems that optimise the Bank’s processes and operations. As part of the agreement, NBB will leverage the capabilities of the ServiceNow Platform to further streamline both IT and customer workflows.

By partnering with ServiceNow, NBB will enhance the efficiency of its operational processes in line with its focus on customer centricity and its 2024-2026 strategy, ultimately enabling the Bank to better serve its customers.

Razi Amin, NBB Group Chief Technology Officer, commented; ‘We are pleased to partner with ServiceNow and utilise the advanced technology of the Now Platform. Digital transformation is at the core of our strategy which aims to drive operational excellence across the organisation and elevate our offering to our customer base. In a technology driven era, we continuously aim to be at the forefront of the industry and we will continue to provide our customers with innovative products and services.’

Reflecting on the partnership, Ali Kaddoura, Country Manager – GCC at ServiceNow said; ‘We commend the leadership team at NBB for their ambitious strategy and for committing to investments in technology to drive improvements in key operational areas. These will undoubtedly have a marked positive impact on employee productivity and efficiency and customer acquisition, retention and satisfaction. We are extremely grateful to the team at NBB for selecting ServiceNow as a strategic technology partner and we look forward to contributing to the success of NBB’s vision for the future.’

Digitalisation is a core pillar of NBB’s long-term transformation strategy that will see the implementation of modern and robust internal systems to heighten the Bank’s capabilities in seamlessly delivering its services to customers.  The Bank promotes a culture of innovation and is committed to contributing to the advancement of Bahrain’s banking and finance industry.

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