The National Bank of Bahrain (NBB) has been awarded the ‘Elite Quality Recognition Award’ by J.P. Morgan for exceptional performance in individual US Dollar transfers for the calendar year 2022. The award recognises the bank’s achievements in best-in-class Straight-Through Processing (STP) rates with a 99.37% STP rate based on J.P. Morgan’s internal data. Sherif Abdel Salam, Executive Director – Head of GCC & Turkey FIG of JP Morgan, presented the award to Ali Abdulkarim, Group Head of Coverage at NBB and Nabeel Mustafa, Head of Bank Operations at NBB.
Commenting on the achievement, Nabeel Mustafa, Head of Bank Operations at NBB, said: “We are pleased to be receiving this award from J.P. Morgan, a global leader in the banking industry and the bank’s longstanding correspondent. The achievement of 99.37% STP rate was due to our continuous efforts in investing in technologies and enhancing processes and training plans. The award is a testament to our ongoing efforts to provide our customers with high-quality business performance and improve our service levels across our money transfer operations.”
Since 1997, J.P. Morgan has presented awards in recognition of outstanding efforts in best Straight-Through Processing (STP). As the leading national bank with a commitment to achieve the Kingdom’s Vision 2030, NBB maintains an array of quality services positioning it as a regional leader in the industry.