IT Centre at the Arabian Gulf University Launches New Correspondence Management System

Nawaf Mohammed Abdulrahman,Director of the Information Technology Centre at the Arabian Gulf University (AGU), reviewed the new correspondence management system project aimed at meeting the expectations of university staff and enabling them to track correspondence efficiently and effectively.

In a meeting with the university’s vice presidents, deans and their deputies, and heads of academic and administrative departments, Mr Abdulrahman explained that the project is implemented in partnership with the French digital transformation solutions provider “Intalio”, stressing that it is in line with the university’s development requirements to accommodate its growing needs in maintaining correspondence and documents, as well as ensuring the speed and security of information retrieval.

He further clarified that the new system aims to replace the current manual process with an automated electronic system, reducing the need for paper documents and improving working conditions, adding that it will also enable staff to access and retrieve information quickly, securely and easily.

“The project’s objectives include providing and developing correspondence management services, installing an electronic signature module, and raising efficiency and effectiveness while reducing costs. The system will also enable speedy decision-making on documents in circulation and follow-up, as well as improving performance and accessibility,” Mr Abdulrahman mentioned.

Elaborating further, he said: “The university’s senior management aspires to technological development and integration with technological systems and infrastructure, leading to an environmentally friendly and paperless university. The new system will contribute to raising productivity, adopting a policy of self-accountability, and enhancing integration between various departments.”

On his part, Mr Elias Elias, Director of Project Management at Intalio, explained that the project implementation plan is divided into sequential stages, with clear objectives, management methodology, scope, outputs, and timeline for completion, adding that it is expected to be delivered next November.

He stated that the project seeks to positively impact the university’s work environment to achieve excellence and digitisation of services by establishing a culture of institutional excellence, cooperation, customer-centricity, and digitisation to provide innovative services. The digital transformation implemented through technical tools such as the correspondence management system will be a key factor in achieving this goal.

Mr Elias added: “The project’s impact on the work environment at the university is expected to be significant, with improved efficiency, reduced costs, and enhanced customer satisfaction. The new system will also provide a secure electronic platform for storing and retrieving documents, reducing the risk of loss or damage.”

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