Her Excellency Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration, Vice Chairperson of the Government Service Centers Evaluation Committee (Taqyeem), presented the Information & eGovernment Authority (iGA) with the Gold Shield in recognition of the ID Card Center’s Seef Mall – Arad branch’s Gold Category classification in the fifth edition of the Taqyeem Government Service Center Evaluation Program. In attendance were committee members, the administrative team, and the judging panel.
iGA’s Deputy Chief Executive of Statistics and Population Registry, Ms. Dua’a Sultan Mohamed, expressed her appreciation for the recognition, emphasizing that it reflects the visionary leadership of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister, and his directives to advancing efficiency and excellency in government services that meet citizens’ expectations and enhance the overall customer experience.
Ms. Sultan commended the continuous support of His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior, Chairman of the Ministerial Committee for Information and Communication Technology (MCICT), that has been key to empowering the iGA in enhancing service quality, advancing government operations, and promoting innovation.
iGA’s Deputy Chief Executive of Statistics and Population Registry noted that the ID Center’s fourth Gold Category award reflects the team’s dedication to improving performance and maximizing customer satisfaction. They addressed feedback from the previous evaluation cycle and implemented comprehensive development plans that significantly enhanced service quality.
Ms. Dua’a stated that the ID Card Center in Seef Mall – Arad earned the Gold Category by meeting key criteria, including easy access, clear procedures, and multiple service channels, both in-person and digitally. These factors demonstrate the center’s efficiency, flexibility, and strong customer focus, meeting international standards and responding actively to user feedback through the National Suggestions and Complaints System (Tawasul), as well as meeting other benchmarks.
Ms. Sultan reaffirmed the iGA’s commitment to achieving its objectives, enhancing the competitiveness of government service centers, and fostering innovation to improve customer experience. She also praised the team’s dedication and strong work ethic that led to this notable achievement.
