EWA and Total CX sign agreement

Kamal bin Ahmed Mohammed, President of the Electricity and Water Authority (EWA), and Yasser bin Ibrahim Humaidan, Minister of Electricity and Water Affairs, visited the EWA call service centre at Beyon where an agreement was signed between EWA and Total CX to develop services provided to customers.

EWA’s President emphasised the authority’s commitment to develop its customer services, adding that the authority is currently working on several transitional projects aimed at enhancing the quality of customer service in Bahrain.

For his part, Minister Humaidan underlined the focus on developing customer services, which will save time and increase customer satisfaction.

The minister said that signing the agreement with Total CX came within the framework of developing services provided for all beneficiaries.

For his part, Faisal Al Jalahma, CEO of Total CX, expressed pride in partnering with EWA to provide it with high quality 24/7 customer services.   

The call centre provides services for EWA subscribers, including water and electricity emergency. EWA provides its services for subscribers through other platforms, including services centres in Zayed Town and Muharraq and e-services via bahrain.bh. Subscribers can also avail of the services of the virtual branch through booking an appointment for a video call. Additionally, EWA has dedicated a team for home services specifically allocated for the elderly and people with disabilities.


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